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Isle-Eldorado Transaction

Customer FAQs

Isle of Capri Casinos, Inc. announced on September 19, 2016, that it has entered into an agreement to be acquired by Eldorado Resorts., Under the terms of the agreement, Eldorado will acquire 100% of Isle of Capri Casinos and will run the entire combined company. It’s expected that Eldorado will take over as the owner of all Isle of Capri and Lady Luck Casino properties before the summer of 2017. Until then, it will be “business as usual” and we wanted to share the answers to some questions that you may have.
Q: What will happen to my Fan Club® points?
A: You will continue enjoying the same great benefits of Fan Club through the transition to the new owner next year. Your points will continue to be honored by Isle of Capri Casinos. When Eldorado takes over, they will honor your points, subject to the rules of their player loyalty club.

Q: When will my Fan Club points expire?
A: As always, points will expire after one year without player activity. When Eldorado takes over, your points will become subject to the rules of their player loyalty club.

Q: What will happen to my Fan Club status?
A: You will continue enjoying the same great benefits of Fan Club through the transition to the new owner next year. When Eldorado takes over, your Fan Club status will become subject to the rules of their player loyalty club.

Q: Will I continue to receive my offers and mail?
A: Absolutely. It’s business as usual and you will continue enjoying the same great benefits, including your offers and mail, of Fan Club while we work through our transition.

Q: What happens to my chips and slot tickets?
A: We will continue operating as normal allowing you to continue to utilize your chips.

Q: What happened to my hotel reservation?
A: All reservations at our Isle and Lady Luck properties will continue to be honored.

Q: How will the operations at my favorite Isle of Capri and/or Lady Luck change?
A: We will continue to provide you with the same fun and exciting experience and encourage you to Play More. Be Happy.®

Q: Who do I contact for questions?
A: Please visit us at the Fan Club desk.